Epic Housing > Find a home > A home with EPIC > The EPIC process

3 Simple steps to renting a home

Part 1 - Contacting epic

Applications are accepted through our online application form. If you cannot apply online, please contact us for advice.  Our email address for enquiries about your application is allocations@epichousing.co.uk.

Part 2 – Your application

Once you have completed your application, we will send you an email detailing the information that you need to send to us within 14 days.  This information includes proof of your identity, proof of your address and proof of your income.  We will email you to let you know when we have recieved the information that we have requested from you.

Part 3 - The home visit

We will arrange a visit at your current address at a time which suits you – if there is anything of a sensitive nature which you feel would prevent you from allowing us to carry out a home visit, please let us know during the initial stage of the application.

The reason for a home visit is for us to get to know you better and to understand your housing needs. It is a  pleasant face to face chat and the opportunity for you to ask questions.

The home visit takes between 60 to 90 minutes on average; we will normally discuss the following:

  • Your current housing situation
  • Your employment and income with proof of this
  • Reasons why you have applied for an EPIC property
  • Your photo ID plus a copy of your current tenancy agreement (if applicable)
  • Any current medical problems
  • Your property preference e.g. upstairs or downstairs flat
Income assessment or coaching for unemployed/part-time workers 

If during the home visit we believe that your income is not high enough to cover all bills and expenses, we will invite you into the office for an income assessment which will help identify where you may be able to make savings in your expenses and also provide benefit advice. This assessment takes place because we do not want to see you in debt but have a successful tenancy with EPIC. During the last financial year several of our tenants undertook an income assessment and found it extremely useful.

If you have never had a tenancy in your own name, are unemployed and not fully aware of the expenses and responsibilities or need a chat about your future plans/direction we will invite you for a coaching session with our experienced coaches. Our coaches will offer you as much of their experience as possible, so why not take advantage of the opportunity?

Waiting List

Once you have successfully completed both parts of the application process and the income assessment/coaching where applicable then you will be added to our waiting list for a property of your preference. You will be sent a text message every month providing an update on your position on the waiting list. Please be aware that the waiting times of different properties vary.

Property offers

You will be made a maximum of 2 property offers per application but only a single property will be offered at a time. If you decide not to proceed with a property, you cannot return to this property at a later date as it will be offered to the next suitable applicant on the waiting list after your refusal. If you refuse 2 properties, you will not be offered any further properties against this application. Should you wish to reapply for an EPIC property you will need to wait 6 months after the refusal of your 2nd property, but please note that this will be treated as a new application.

Viewings & Signing for a Tenancy

Properties are offered as soon as we are notified that the current tenant wishes to move out. Viewings either take place with the current tenant but these will be accompanied by a housing officer, or if the property is empty then a member of staff will show you the property. If you are happy with the property then we will arrange for you to sign a tenancy agreement as soon as we have received the keys from our contractor after repair works are carried out.

Signing of your tenancy agreement takes place at EPIC’s office, we supply you with the contract, property information such as energy suppliers/energy rating and we will also agree how you will pay your rent.

Please be aware that cookers need to be fitted by a qualified contractor which we are able to provide free of charge by appointment.

Why EPIC? 

All the steps listed above are in place to ensure that you are able to have a long-term and successful tenancy with us. We care about our applicants and your current situation, which is why we want to get to know you so that we are able to offer you better advice and support should you need it. Please feel free to contact us for advice and we will always try to assist you to the best of our knowledge and ability. 

We offer:

  • Competitive Rents
  • No Deposit
  • Showers as standard
  • Free paint to decorate your home
  • Garden maintenance for our flats
  • Full Central Heating
  • 24 Hour emergency repairs