Epic Housing > Find a home > A home with EPIC > The EPIC process

3 Simple steps to renting a home

Part 1 - Apply online

Applications are accepted through our online application form. If you have difficulties applying online, please contact us for advice. You can email us at allocations@epichousing.co.uk

Part 2 – Processing your application

Once you have completed your application, we will send you an email detailing the further information we need. You have 14 days to provide this. This information includes proof of your identity, address, current income and landlord details (if applicable). We will then carry out an initial assessment of your application.

Part 3 - Home visit

We may arrange to visit you at your current address, where appropriate. This is to get to know you better, to explore your housing needs and an opportunity for you to ask any questions.

The visit takes around 60-90 minutes and we will normally discuss:

  • Your current housing needs
  • Your financial and employment situation
  • Reasons why you are applying for an EPIC property
  • Any current medical problems or support needs
  • Your property preference e.g. upstairs or downstairs flat
Income assessment

If sit we believe your income is not high enough to cover typical bills and expenses, we will invite you to the office for an income assessment. This is to help identify where you may be able to make savings in your expenses and also discuss any benefit entitlement. The reason for this assessment is to help prevent you getting into debt and help ensure any tenancy with us is successful.

If you have never held a tenancy before, you are not in work or you may be unaware of the responsibilities of running a tenancy, we will invite you for a Getting To Know You session with our staff.

Waiting List

If your application is successful, you will be added to our Waiting List for a property of your preference. We will send you a text message every month to give you an update on your position on the list. Please be aware that waiting times for different property-types can vary.

Property offers

If you turn down an offer it will be offered to the next suitable applicant on the Waiting List. If you refuse 2 offers, your application will be cancelled. Should you wish to reapply you will need to wait 6 months after the refusal of the second property. This would be treated as a new application.

Viewings & Signing your Tenancy Agreement

Properties are offered as soon as we are notified the current tenant wishes to move out. Viewings may take place with the current tenant, but these will be accompanied by a housing officer. If the property is vacant a member of staff will view the property with you. If you wish to accept, we will arrange for you to sign the Tenancy Agreement as soon as the keys are available and after repair works have been carried out.

Signing your Tenancy Agreement takes place at our office and we will provide you with other information, such as energy suppliers/energy rating and a current gas safety certificate. We will also set up a plan for paying your rent.

You cooker (gas or electric) must be fitted by a qualified installer. We can carry out this free of charge, by appointment.