Changes over the Easter Period

Monday 26th March 2018
Changes over the Easter Period

During Easter week (2nd to the 6th April) we will be installing a new computer system.  The new system will help us provide you with a more efficient service, and later in the year, will enable you to log into your own online account to view your rent balance, log a repair, make a payment and much more.

As we change over our systems, we will only be operating a limited service during Easter week.  Full details are below:

Friday 30th March - Office Closed (Bank Holiday)

Monday 2nd April -  Office Closed (Bank Holiday)

Tuesday 3rd April - Office and phone lines only open 11am to midday.

Wednesday 4th April - Office and phone lines only open 11am to midday.

Thursday 5th April - Office and phone lines only open 11am to midday.

Friday 6th April - Office and phone lines only open 11am to midday.

 

If you have an emergency repair whilst the office is closed please call 0800 694 0434.

 

The easiest way to contact us during Easter week is via email at mailbox@epichousing.co.uk or text us on 07838 906952.  You can also leave us an answer phone message on 01782 252575 and we will get back to you as soon as we can.

Thank you for your patience whilst we install our new systems.

Rent2Buy Waiting List Open!

Posted by GemmaTurton on January 21, 2019

Applications for our Rent2Buy properties are open – please visit www.northstaffsrenttobuy.co.uk to apply and view current vacancies.

Christmas Opening Hours and Contact Arrangements

Posted by GemmaTurton on December 14, 2018

We will be closing for Christmas at 1pm on Monday 24th December and re-open at 9am on Wednesday 2nd January (phone lines only). Reception will open as normal on Thursday 3rd January at 9am. Please read on to find out what to do in an emergency over the Christmas period ...

General Waiting List Closed

Posted by chrispanting on October 5, 2018

Due to an increase in demand for our homes and fewer vacant properties becoming available, we have decided to close our General Waiting List until January 2019. In the meantime you can leave your email address on our website and we will contact you when the list is reopened. Applications for our Rent2Buy properties are unaffected – please visit northstaffsrenttobuy.co.uk to apply and view current vacancies.

Office Opening Hours

Posted by GemmaTurton on October 5, 2018

We have decided to close our Reception on Wednesdays, so we can communicate with the increasing number of customers now contacting us via email. You can still contact us by phone on this day (from 9am to 1pm) or anytime via mailbox@epichousing.co.uk or by selecting contact us at the bottom of the page. Our other opening hours are unaffected. For EMERGENCY repairs please call 08006 940434.

Stock Condition Survey

Posted by GemmaTurton on September 4, 2018

From September onwards we will be using a specialist company to check the condition of around a third of our properties. This survey is important as it will help us determine the future investment needs of our housing stock. If chosen, we do need access to your home as this will enable us to keep improving our service. It would also be helpful because, to get accurate results, we require a representative sample of properties. Further and more detailed information will be provided by our contractor in due course.