Christmas Opening Hours and Contact Arrangements

Wednesday 13th December 2017
Christmas Opening Hours and Contact Arrangements

Here is everything you need to know about arrangements over the Christmas period.

Our office will close for Christmas at 2pm on Friday 22nd December and re-open at 9am on Tuesday 2nd January 2018.


If you have an EMERGENCY repair during this period, please ring our 24 hour emergency repair line on 0800 694 0434.

If you smell GAS, please call National Grid on 0800 111 999 straight away, 24 hours a day.

If your repair is not an emergency, please report it here, and we will attend in the New Year.

Rent Payment

Rent continues to be payable over the Christmas period as normal.  During this time you can pay your rent by:

  1. Using our online payment service
  2. Using your online banking facility and making a payment to Account Number: 50069842  Sort Code: 08-90-09.  Please use your six character Tenancy Reference Number in the Reference or Comment field.  You can find this on your EPIC Rent Payment Card or on any EPIC Rent Statement.  If you cannot find your tenancy reference please put your house number and road name in the Comment field.
  3. At any shop which has a PayPoint machine or any Post Office.  You need your EPIC payment card to make a payment at these places.

Anti-Social or Criminal Behaviour

Please call Staffordshire Police on 101.  In an emergency or if a crime is in progress dial 999.

Other Queries

For all other enquiries, please email us at and we will be in touch after the Christmas break.

New Opening Hours from 2nd January 2018

Now that the early nights are upon us, we are going to trial some new opening hours for visitors to our office from the New Year as follows:

Monday      9am* to 3pm (Phone Lines will be open 8.30am to 5pm)

Tuesday     9am to 1pm

Wednesday 9am to 1pm

Thursday    9am to 1pm

Friday        9am* to 2pm (Phone Lines will be open from 8.30am to 4pm)

* On Monday and Friday the office will open at 8.30am subject to staff availability.

The EPIC team would like to wish all of our customers a very Happy Christmas and a wonderful New Year.


General Waiting List Closed

Posted by chrispanting on October 5, 2018

Due to an increase in demand for our homes and fewer vacant properties becoming available, we have decided to close our General Waiting List until January 2019. In the meantime you can leave your email address on our website and we will contact you when the list is reopened. Applications for our Rent2Buy properties are unaffected – please visit to apply and view current vacancies.

Office Opening Hours

Posted by GemmaTurton on October 5, 2018

We have decided to close our Reception on Wednesdays, so we can communicate with the increasing number of customers now contacting us via email. You can still contact us by phone on this day (from 9am to 1pm) or anytime via or by selecting contact us at the bottom of the page. Our other opening hours are unaffected. For EMERGENCY repairs please call 08006 940434.

Stock Condition Survey

Posted by GemmaTurton on September 4, 2018

From September onwards we will be using a specialist company to check the condition of around a third of our properties. This survey is important as it will help us determine the future investment needs of our housing stock. If chosen, we do need access to your home as this will enable us to keep improving our service. It would also be helpful because, to get accurate results, we require a representative sample of properties. Further and more detailed information will be provided by our contractor in due course.

Visit our new Rent2buy Website!

Posted by on April 13, 2018

Visit our new website at to register for our new exciting scheme that helps you save to buy a home over 5 years!

Changes over the Easter Period

Posted by on March 26, 2018

We are installing a new computer system during Easter week ... this mean we will be operating a limited service. Please read on for further details ...