Christmas Opening Hours and Contact Arrangements

Friday 14th December 2018
Christmas Opening Hours and Contact Arrangements

Here is everything you need to know about arrangements over the Christmas period.

Our office will close for Christmas at 1pm on Monday 24th December and re-open at 9am on Wednesday 2nd January 2019 (phone lines only). Reception will open as normal on Thursday 3rd January at 9am.

Repairs

If you have an EMERGENCY repair during this period, please ring our 24 hour emergency repair line on 0800 694 0434.

If you smell GAS, please call National Grid on 0800 111 999 straight away, 24 hours a day.

If your repair is not an emergency, please report it here, and we will attend in the New Year.

Rent Payment

Rent continues to be payable over the Christmas period as normal.  During this time you can pay your rent by:

  1. Using our online payment service
  2. Using your online banking facility and making a payment to Account Number: 50069842  Sort Code: 08-90-09.  Please use your six character Tenancy Reference Number in the Reference or Comment field.  You can find this on your EPIC Rent Payment Card or on any EPIC Rent Statement.  If you cannot find your tenancy reference please put your house number and road name in the Comment field.
  3. At any shop which has a PayPoint machine or any Post Office.  You need your EPIC payment card to make a payment at these places.

Anti-Social or Criminal Behaviour

Please call Staffordshire Police on 101.  In an emergency or if a crime is in progress dial 999.

Other Queries

For all other enquiries, please email us at mailbox@epichousing.co.uk and we will be in touch after the Christmas break.

 

The EPIC team would like to wish all of our customers a very Happy Christmas and a wonderful New Year.

Rent To Buy With Epic

Posted by chrispanting on May 2, 2019

Are you a first time buyer looking for an affordable way into new home ownership? Our exciting Rent to Buy scheme may be perfect for you! The Rent to Buy programme continues to be extremely popular with our most recent listings located in Tunstall, Chell Heath, Weston Coyney and Sandyford.

Our General Waiting List has reopened!

Posted by chrispanting on April 11, 2019

Our General Waiting List has reopened! We are now accepting applications for 1 and 2-bedroom flats in the Bentilee area. Rents start from around £60 per week (£260 per calendar month).

Easter opening hours 2019

Posted by geoffsymcox on April 10, 2019

Please note - the office will be closed on the following Public Holidays: 19th April - Good Friday 22nd April - Easter Monday 6th May - Bank Holiday 27th May - Bank Holiday For any EMERGENCY repairs please call 0800 694 0434

Rent2Buy Waiting List Open!

Posted by GemmaTurton on January 21, 2019

Applications for our Rent2Buy properties are open – please visit www.northstaffsrenttobuy.co.uk to apply and view current vacancies.

Christmas Opening Hours and Contact Arrangements

Posted by GemmaTurton on December 14, 2018

We will be closing for Christmas at 1pm on Monday 24th December and re-open at 9am on Wednesday 2nd January (phone lines only). Reception will open as normal on Thursday 3rd January at 9am. Please read on to find out what to do in an emergency over the Christmas period ...