Christmas Opening Hours and Contact Arrangements

Friday 14th December 2018
Christmas Opening Hours and Contact Arrangements

Here is everything you need to know about arrangements over the Christmas period.

Our office will close for Christmas at 1pm on Monday 24th December and re-open at 9am on Wednesday 2nd January 2019 (phone lines only). Reception will open as normal on Thursday 3rd January at 9am.


If you have an EMERGENCY repair during this period, please ring our 24 hour emergency repair line on 0800 694 0434.

If you smell GAS, please call National Grid on 0800 111 999 straight away, 24 hours a day.

If your repair is not an emergency, please report it here, and we will attend in the New Year.

Rent Payment

Rent continues to be payable over the Christmas period as normal.  During this time you can pay your rent by:

  1. Using our online payment service
  2. Using your online banking facility and making a payment to Account Number: 50069842  Sort Code: 08-90-09.  Please use your six character Tenancy Reference Number in the Reference or Comment field.  You can find this on your EPIC Rent Payment Card or on any EPIC Rent Statement.  If you cannot find your tenancy reference please put your house number and road name in the Comment field.
  3. At any shop which has a PayPoint machine or any Post Office.  You need your EPIC payment card to make a payment at these places.

Anti-Social or Criminal Behaviour

Please call Staffordshire Police on 101.  In an emergency or if a crime is in progress dial 999.

Other Queries

For all other enquiries, please email us at and we will be in touch after the Christmas break.


The EPIC team would like to wish all of our customers a very Happy Christmas and a wonderful New Year.

Reception Closed For Training

Posted by chrispanting on October 28, 2019

To help implement our new IT systems, our reception will be closed for staff training on Wednesdays from 6th November to 4th December inclusive. From Wednesday 11th December we will revert to our normal opening hours. For any urgent matters please call 01782 252575.

New 'Rent to Buy' Property Listing - Leek

Posted by tworsdall on October 11, 2019

A recently acquired three bedroom semi detached house located in a popular and convenient location has become available for the Rent to Buy scheme. Please read the full post for further information and how to apply for the Rent to Buy scheme.

Fire Safety

Posted by tworsdall on September 20, 2019

Following a review of our fire safety policies and processes, we are making a number of changes affecting properties in our ‘six-block’ flats. For customers living in this type of property please note the following information:

Rent To Buy With Epic

Posted by chrispanting on July 2, 2019

Are you a first time buyer looking for an affordable way into home ownership? Our compelling Rent to Buy scheme may be just what you're looking for! The program continues to be extremely popular, with properties in Stoke-on-Trent, Newcastle-under-Lyme and the Staffordshire Moorlands.

Bentilee In Bloom

Posted by tworsdall on May 24, 2019

Moss Green Resident Association & Brookhouse & Ubberely Village Forum in partnership with EPIC Housing would like to invite all keen gardeners to enter the Best Kept Garden in Moss Green and Bentilee.