We will be closing for Christmas at 1pm on Monday 24th December and re-open at 9am on Wednesday 2nd January (phone lines only). Reception will open as normal on Thursday 3rd January at 9am. Please read on to find out what to do in an emergency over the Christmas period ...

Due to an increase in demand for our homes and fewer vacant properties becoming available, we have decided to close our General Waiting List until January 2019. In the meantime you can leave your email address on our website and we will contact you when the list is reopened. Applications for our Rent2Buy properties are unaffected – please visit northstaffsrenttobuy.co.uk to apply and view current vacancies.

We have decided to close our Reception on Wednesdays, so we can communicate with the increasing number of customers now contacting us via email. You can still contact us by phone on this day (from 9am to 1pm) or anytime via mailbox@epichousing.co.uk or by selecting contact us at the bottom of the page. Our other opening hours are unaffected. For EMERGENCY repairs please call 08006 940434.

From September onwards we will be using a specialist company to check the condition of around a third of our properties. This survey is important as it will help us determine the future investment needs of our housing stock. If chosen, we do need access to your home as this will enable us to keep improving our service. It would also be helpful because, to get accurate results, we require a representative sample of properties. Further and more detailed information will be provided by our contractor in due course.