Our Opening Hours are Changing

Monday 23rd October 2017
Our Opening Hours are Changing

From 1st November 2017 our opening hours are changing as follows:

Monday 9am to 5pm

Tuesday 9am to 1pm

Wednesday 9am to 1pm

Thursday 9am to 1pm

Friday 9am to 4pm

On Tuesday and Thursday afternoons we will still be responding to enquiries through our website and emails to mailbox@epichousing.co.uk.  Even after these changes we will have longer opening hours than most other local housing organisations.  At all times you will still be able to log emergency repairs by calling our main number 01782 252575 or 0800 694 0434.

These changes will enable us to prepare for the new systems we are introducing next year which will allow you to manage your tenancy online, from reviewing your balance, viewing a rent statement through to tracking a repair.

 

General Waiting List Closed

Posted by chrispanting on October 5, 2018

Due to an increase in demand for our homes and fewer vacant properties becoming available, we have decided to close our General Waiting List until January 2019. In the meantime you can leave your email address on our website and we will contact you when the list is reopened. Applications for our Rent2Buy properties are unaffected – please visit northstaffsrenttobuy.co.uk to apply and view current vacancies.

Office Opening Hours

Posted by GemmaTurton on October 5, 2018

We have decided to close our Reception on Wednesdays, so we can communicate with the increasing number of customers now contacting us via email. You can still contact us by phone on this day (from 9am to 1pm) or anytime via mailbox@epichousing.co.uk or by selecting contact us at the bottom of the page. Our other opening hours are unaffected. For EMERGENCY repairs please call 08006 940434.

Stock Condition Survey

Posted by GemmaTurton on September 4, 2018

From September onwards we will be using a specialist company to check the condition of around a third of our properties. This survey is important as it will help us determine the future investment needs of our housing stock. If chosen, we do need access to your home as this will enable us to keep improving our service. It would also be helpful because, to get accurate results, we require a representative sample of properties. Further and more detailed information will be provided by our contractor in due course.

Visit our new Rent2buy Website!

Posted by on April 13, 2018

Visit our new website at www.northstaffsrenttobuy.co.uk to register for our new exciting scheme that helps you save to buy a home over 5 years!

Changes over the Easter Period

Posted by on March 26, 2018

We are installing a new computer system during Easter week ... this mean we will be operating a limited service. Please read on for further details ...