Customer Reward Scheme 2015

In December 2014 we launched our customer reward scheme and we are delighted to announce that this continued into 2015. By now you should have been notified whether you are one of the lucky 528 tenants in line for the reward scheme. To be eligible for the reward scheme the rules are very simple:

• You have successfully completed your probationary tenancy and become a full assured tenant with EPIC by the end of October 2015.

• You’ve kept your rent payments up to date.

• You’ve not breached your tenancy in any other way over the last year.

We are delighted that 19% more customers than last year were eligible for the reward by simply keeping to their tenancy conditions. The reward scheme is our way of saying thank you and was presented in a gift card format which can be used in a wide range of retailers.

Unfortunately we have been forced to reduce the value of the reward for 2015 to £25. This reduction is due to the 1% rent reduction every year for the next 4 years starting in April 2016 as per government policy. The new government policy will save EPIC customers around £35 in the first year of reductions and after 4 years this will rise to around £140 per year.

We will write to you later this quarter and at least a month before the new rents take effect with details of your new payments.