Customer Reward Scheme 2015

Monday 18th January 2016

In December 2014 we launched our customer reward scheme and we are delighted to announce that this continued into 2015. By now you should have been notified whether you are one of the lucky 528 tenants in line for the reward scheme. To be eligible for the reward scheme the rules are very simple:

  • You have successfully completed your probationary tenancy and become a full assured tenant with EPIC by the end of October 2015.
  • You’ve kept your rent payments up to date.
  • You’ve not breached your tenancy in any other way over the last year.

We are delighted that 19% more customers than last year were eligible for the reward by simply keeping to their tenancy conditions. The reward scheme is our way of saying thank you and was presented in a gift card format which can be used in a wide range of retailers.

Unfortunately we have been forced to reduce the value of the reward for 2015 to £25. This reduction is due to the 1% rent reduction every year for the next 4 years starting in April 2016 as per government policy. The new government policy will save EPIC customers around £35 in the first year of reductions and after 4 years this will rise to around £140 per year.

We will write to you later this quarter and at least a month before the new rents take effect with details of your new payments.  

 

Reception Closed For Training

Posted by chrispanting on October 28, 2019

To help implement our new IT systems, our reception will be closed for staff training on Wednesdays from 6th November to 4th December inclusive. From Wednesday 11th December we will revert to our normal opening hours. For any urgent matters please call 01782 252575.

New 'Rent to Buy' Property Listing - Leek

Posted by tworsdall on October 11, 2019

A recently acquired three bedroom semi detached house located in a popular and convenient location has become available for the Rent to Buy scheme. Please read the full post for further information and how to apply for the Rent to Buy scheme.

Fire Safety

Posted by tworsdall on September 20, 2019

Following a review of our fire safety policies and processes, we are making a number of changes affecting properties in our ‘six-block’ flats. For customers living in this type of property please note the following information:

Rent To Buy With Epic

Posted by chrispanting on July 2, 2019

Are you a first time buyer looking for an affordable way into home ownership? Our compelling Rent to Buy scheme may be just what you're looking for! The program continues to be extremely popular, with properties in Stoke-on-Trent, Newcastle-under-Lyme and the Staffordshire Moorlands.

Bentilee In Bloom

Posted by tworsdall on May 24, 2019

Moss Green Resident Association & Brookhouse & Ubberely Village Forum in partnership with EPIC Housing would like to invite all keen gardeners to enter the Best Kept Garden in Moss Green and Bentilee.