Customer Reward Scheme 2015

Monday 18th January 2016

In December 2014 we launched our customer reward scheme and we are delighted to announce that this continued into 2015. By now you should have been notified whether you are one of the lucky 528 tenants in line for the reward scheme. To be eligible for the reward scheme the rules are very simple:

  • You have successfully completed your probationary tenancy and become a full assured tenant with EPIC by the end of October 2015.
  • You’ve kept your rent payments up to date.
  • You’ve not breached your tenancy in any other way over the last year.

We are delighted that 19% more customers than last year were eligible for the reward by simply keeping to their tenancy conditions. The reward scheme is our way of saying thank you and was presented in a gift card format which can be used in a wide range of retailers.

Unfortunately we have been forced to reduce the value of the reward for 2015 to £25. This reduction is due to the 1% rent reduction every year for the next 4 years starting in April 2016 as per government policy. The new government policy will save EPIC customers around £35 in the first year of reductions and after 4 years this will rise to around £140 per year.

We will write to you later this quarter and at least a month before the new rents take effect with details of your new payments.  

 

General Waiting List Closed

Posted by chrispanting on October 5, 2018

Due to an increase in demand for our homes and fewer vacant properties becoming available, we have decided to close our General Waiting List until January 2019. In the meantime you can leave your email address on our website and we will contact you when the list is reopened. Applications for our Rent2Buy properties are unaffected – please visit northstaffsrenttobuy.co.uk to apply and view current vacancies.

Office Opening Hours

Posted by GemmaTurton on October 5, 2018

We have decided to close our Reception on Wednesdays, so we can communicate with the increasing number of customers now contacting us via email. You can still contact us by phone on this day (from 9am to 1pm) or anytime via mailbox@epichousing.co.uk or by selecting contact us at the bottom of the page. Our other opening hours are unaffected. For EMERGENCY repairs please call 08006 940434.

Stock Condition Survey

Posted by GemmaTurton on September 4, 2018

From September onwards we will be using a specialist company to check the condition of around a third of our properties. This survey is important as it will help us determine the future investment needs of our housing stock. If chosen, we do need access to your home as this will enable us to keep improving our service. It would also be helpful because, to get accurate results, we require a representative sample of properties. Further and more detailed information will be provided by our contractor in due course.

Visit our new Rent2buy Website!

Posted by on April 13, 2018

Visit our new website at www.northstaffsrenttobuy.co.uk to register for our new exciting scheme that helps you save to buy a home over 5 years!

Changes over the Easter Period

Posted by on March 26, 2018

We are installing a new computer system during Easter week ... this mean we will be operating a limited service. Please read on for further details ...