Epic Housing > Your home > Your tenancy > Managing your tenancy

New Customers

At EPIC we are committed to providing decent homes for people in housing need. If you need support we’ll do our best to help by putting you in touch with other agencies.

We want people in our flats and houses to make a success of their tenancies, and we want to play our part in making Bentilee a sustainable community.

We assist new tenants by visiting them at least twice in the first year, to check that they are keeping to their tenancy agreement and that there are no problems.

All new EPIC tenants are given a “starter tenancy”; this is also known as an Assured Shorthold Tenancy. We check to see whether the tenancy is successful over the first 12 months. If it is successful (i.e. the rent is paid on time and there no problems with anti-social behaviour) customers are granted a full Assured Tenancy, which is more secure. If, on the other hand, the “starter tenancy” is not successful in the first 12 months, we may extend it for a further 6 months or take legal action to end it.

Existing Customers

If you need to speak to someone about your tenancy, your housing officer is usually the best person to help.  Our two housing officers are Paul Carey and Richard Lovatt and you can contact them on 01782 252575 or email mailbox@epichousing.co.uk.

If you are having difficulty paying your rent, or think you might do in the future, please contact our Income Services Team for assistance on 01782 252581, or you can email them at mailbox@epichousing.co.uk